From: LWeiss@instantlivetalk.com Date: Thu, 19 Jul 2001 23:38:26 -0400 Web site: http://CICorporation.com/evaluation Evaluator Name: Lewis Weiss Phone: 828 264 3623 Organization: Instant LiveTalk Course/Project: ACT consulting, Instant LiveTalk for ACT plug-in Instructor/Consultant: Rick Shaddock Rating 1=Poor, 3 =OK, 5=Excellent -------------------------- Knowledge in the subject matter: 5 Punctuality: 5 Prepared and organized: 5 Presented information clearly: 5 Answered questions completely: 5 Concerned about individual progress: 5 Professional appearance and manner: 5 Met stated goals and objectives: 5 Materials were easy to understand: 5 Course/Project was well-organized: 5 Training environment was comfortable: What did you like most about the course or project: Rick has a fantastic level of knowledge about ACT. He is highly-skilled as a programmer and also as a consultant. He has great skill at explaining complex topics clearly and succintly. Rick gave us great confidence in the success of the ACT integration that we requested him to create for us, by skillfully programming to the requirements that we presented to him. Most enjoyable about Rick has been his always positive attitude and his cheerful willingness to do anything necessary to permit us to meet the tight deadline which we presented to him, allowing us to stay on schedule with our ACT integration, a project which should generate substantial profit for us as well as for Interact Commerce Corporation. How would you describe this course to others: Rick has such skill at putting a person at ease, and he is so enthusiastic about the value and the fantastic features of ACT, that he makes ACT sound absolutely irrestible. He is skilled at describing the features and ease of use of ACT, and he inspires confidence that with his assistance at getting easily and quickly up to speed, using ACT will be a breeze. I would definitely encourage anyone, and I would refer my friends and associates, to contact Rick to set up an ACT-powered contact management system individually tailored to the needs of anyone who wants to be able to easily keep track of contacts and to become more successful by using ACT to maintain an organized sales productivity program. May we quote you?: Yes What areas do you think could be improved: I have no dissatisfaction whatsoever in how Rick has performed on our project.