Learn More about SupportLogix:
http://www.saleslogix.com/products/supportlogix/

•Why SupportLogix?
http://www.saleslogix.com/products/supportlogix/why.phtml

Now there's an affordable customer support system that gives customer support representatives, customer support managers, and your senior managers everything they need to deliver world-class customer service.
•For Support Representatives - SupportLogix is easy to use and lets you work smarter, not harder.
http://www.saleslogix.com/products/supportlogix/for_reps.phtml
•For Support Managers - Organize your team, customize SupportLogix, and get in control.
http://www.saleslogix.com/products/supportlogix/for_mgrs.phtml
•For the Senior Managers - Keeps your customers happy so your business can grow.
http://www.saleslogix.com/products/supportlogix/for_comp.phtml

•Product Details - Features and more features, plus system requirements and screen shots.
http://www.saleslogix.com/products/supportlogix/details/features.phtml

•Hardware and Software Requirements - Find out what you need to run SupportLogix
http://www.saleslogix.com/products/supportlogix/details/requirements.phtml

SupportLogix offers additional products to improve communication within your organization. Or use the latest technologies to offer self service for customers.
http://www.saleslogix.com/products/supportlogix/details/addons/
•Defect Management - Track product defects and enhancements for improved product quality.

•Remote Control Link - Operate your customers' computers without leaving the office.

About the term "Customer Information Management"

Since we are offering sales automation and customer support software that are integrated, we will have a so-called "integrated Customer Information Management" (CIM) solution. CIM is a new buzz-word that most of our prospects and customers probably haven't heard yet, but the concept is easily understandable – common application to manage interaction with customers across the company.

Different vendors and industry analysts have coined their own acronyms and buzzwords, but we are not going to use these: TERM - Technology Enabled Relationship Management (Yankee Group), TES - Technology Enabled Selling (Gartner Group), CAM- Customer Asset Management (Aurum and ONYX), CIS - Customer Interaction Software (Aberdeen).

We have chosen for now to use the most generic and easily-understood of these – Customer Information Management (CIM). CIM (pronounced "SIM") is not generally used in conversation, so don't expect anyone to know what you're talking about if you tell them, "oh yeah, we've got a great CIM application."

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