Restocking Fee
We offer
conditional 7-day money back guarantee for CPU and memory, and 30-day
money back guarantee for most other items. The conditions include
non-refundable items and restocking fee. Why restocking fee? We do not
want to profit by selling low-quality products and charging high
restocking fees. However, restocking fees become necessary in order for
us to keep our costs and prices down. A majority of customers never
return items. When items are returned in non-resellable conditions, we
have to sell them as used and below costs. If not paid by those who
returned them, the additional costs had to be "shared" by others, which
we believe are not fair. We choose to keep our prices down by charging a
restocking fee to non-defective, non-fault returns. We try to keep the
restocking fee as low as possible and in line with the cost associated
with the return. Therefore, we have devised the following rules to
determine the restocking fee:
Non-Refundable Items
The following items are not refundable even if returned within the time
limits:
Shipping charge
Labor charge for systems and testing
Opened software
Opened and used cases (chassis)
Any items that are defaced or physically damaged by end-users. We
reserve the right to check the conditions of the returned items before
issuing a refund
Any items that become non-functional due to user error or virus
Clearance items that are marked as non-refundable
Any items that have the warranty label/mark removed by customer that
cannot be verified as our products
Any items that do not have a matching serial number between the
product and the original receipt
Any retail boxed items returned without the original retail box,
manual, driver CD/diskette, or cable set
Memory and processors returned after 7 days
Any items other than memory and CPUs returned after 30 days
Items with 0% Restocking Fee
No restocking fee for items that are returned due to our shipping
error or shipping damage. We reserve the right to confirm the error.
A Discrepancy
Report or Shipping
Damage Report must be filed within 30 days for most items and within
7 days for CPUs and memory.
A restocking fee is applicable whenever the return is due to "Wrong item
ordered," "Customer does not like the product," "Item no longer needed,"
or "Couldn't get it to work." The actual restocking fee depends on the
item and its returned conditions as outlined below:
Items with 15% Restocking Fee (Must be returned
in 15-days)
We charge a 15% restocking fee for the following items:
Unused cases (due to poor box condition for resale)
Unused monitors (due to poor box condition for resale)
Unused other items that were shipped in the original retail
box, such as printers and scanners
Standard memory modules (must be returned in 7 days)
OEM sound cards
OEM modems
OEM network cards
Items with 20% Restocking Fee (Must be returned
in 15-days)
20% Restocking fee is applied to most items.
Microprocessors (CPUs) (must be returned in 7 days)
Keyboards and mice
<$100 Video cards
OEM Floppy, CD-ROM, and DVD-ROM drives
Opened speakers without subwoofers
All systems
All clearance items
Items with 30% Restocking Fee (Must be returned
in 15-days)
Depreciation and thus our cost are the highest for these returns, for
which 30% restocking fee applies:
Opened hard drives (with broken anti-static bag)
Opened, retail boxed microprocessors
Used, tested, and mounted motherboards
Used, tested and mounted high-end video cards (>$100 items)
Proprietary memory modules such as those for notebooks and printers
Used, retail boxed tape drives
Opened speakers with subwoofers
Opened printers and scanners
Used, retail boxed CD-ROM, DVD-ROM, and CD-RW drives
Besides restocking fee, CICorp.com charges the following service fees if
applicable:
$5 COD charge for COD shipment via UPS
$19 Cross-shipping fee
$10 for using customer's shipping account
$18 Labor for assembling a system without operating system
$39 Labor for assembling a system with operating system
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