Hm: 301-897-5353 mclaughlin@unbounded.com

Experience Summary:

Software Training: 10 years. Washington, DC, San Francisco, New York City, Chicago, Austin.
Excellent communication/presentation skills. Taught courses in all Microsoft Office products (Windows, Word, Excel, PowerPoint, Access), Novell Netware and Desktop Publishing software (PageMaker, Ventura, Publisher). Also WordPerfect, Lotus, dBase.

Software Technical Support: 3 years. Expert in troubleshooting MS Office products. Provided MS Office support for 2nd Level Help Desk and Office developed software solutions for the 9,000 employees of the World Bank.

LAN Administrator: 2 years. Novell Netware.

Database Development: Access versions 1.0, 1.1, 2, 98, 2000.

Technical Writer: Producted 100+ page documents as writer and editor for US Synfuels, Computer Sciences Corporation, Computer Instructors Corporation, WordsAbove.com, Inc.

Project Management: Managed World Bank Help Desk, Microsoft team, which included training, quality control, addressing customer complaints, writing technical articles for Bank-wide newsletter.

Computer Consultant/Writer: WorldsAbove.com, Inc. (January-February 2000)
448 Old Hampton Road, Boone, NC

Wrote and edited business documentation to raise venture capital for Internet startup including Business Overview, PPM (Private Placement Memorandum) and PowerPoint presentations for marketing. Assisted in setting up business software, selection of digital cameras to be used nationwide in retail stores.

Software Analyst: The World Bank, ISGCR, Product Support (March 1997 to October 1999) 1818 H Street, NW, Washington, DC. 20433

Software support, including trouble-shooting, and Project Management for IT Officers and 2^nd tier Help Desk personnel who support the 9,000 employees of the World Bank. Managed MS Office 2^nd tier team. Software testing and configuration for Microsoft and in-house proprietary software. Wrote training manuals and technical articles for Bank-wide newsletter.

Software supported: MS Office (Word, Excel, PowerPoint, Access, IE4), Windows, NT3.5.1 and NT4.0, Netscape, Network Associates VirusScan and the World Bank Word97 proprietary macros. Responsible for MS Access database design and Bank-wide data manipulation using Excel, Access, Lotus Notes. Conducted IT officer and Help Desk training throughout Bank.

OPE (Overall Performance Evaluation) rating “6” (highest) for “Exceptionally Effective” for all evaluation periods (August 1998, December 1998, June 1999).

Consultant: The World Bank (March 1994 to December 1996)

Provided classroom (class size to 14) training and project support for users of Windows 3.1 and Office 4.2 (Word, Excel, PowerPoint, Access), PageMaker, All-In-One eMail.

Projects included Word macro/basic, template and toolbar construction. PowerPoint color slide presentation and design for use in WB international presentations. Access relational database design and desktop publishing support using Word and PageMaker for Bank publications.

Software Consultant: self-employed (October 1989 to March 1993)

Novell, PC and Macintosh software training and consulting. Have conducted several hundred PC/Macintosh training courses. Training class size from 4-20 students. Instructor rating by students consistently above 9 based on a 1-to-10 scale.

Provided technical writing and editing, including software manuals (75+ pages) and proposals. Managed technical writing project for two months in 1992 (6,000 pages) that included software support for editors and writers.

Provided MS Access database consulting. Clients include U.S. Army and Nature Conservancy.

Systems Implementation Manager: System Research and Applications Corporation (June 1989 to October 1989) 2000 15th St. North, Arlington, VA 20001

Managed Novell Netware 2.1.5 LAN‑ten file servers supporting 367 Ethernet workstations. Installed and administered cc:Mail electronic mail system. Purchased and supervised installation of network equipment (NICs, cabling, PCs, software). Provided hardware and software support for WordPerfect, Lotus, dBase, Harvard Graphics. Provided Macintosh-Novell connectivity. Supervised two employees. Provided Novell and cc:Mail classroom training. Wrote Novell and cc:Mail manuals.

PC Support Task Leader for US Environmental Protection Agency: Computer Sciences Corporation (March 1988 to June 1989) 8100 Gatehouse Road, Falls Church, VA 22042

Installed Novell Netware Local Area Network using IBM Token Ring running on 20 workstations. Designed DOS menu system in use throughout Superfund branch of EPA; set-up hard disks and configured software for 200+ PCs, using 9 different printer models. Wrote 30 page training manuals and provided user and printer support for WordPerfect, Lotus, DOS, eMail and Formworx. Provided Intro and Advanced training for WP, Lotus 1-2-3, DOS. Programmed software to generate government forms from dBase. Purchased and installed PC equipment. Set up Desktop Publishing Department for EPA using Macintosh and created documents using MacDraw, Power Point, PageMaker, Word, and ChartMaster. Received two letters of recognition from Acting Vice-President of Superfund for outstanding performance. Received $5,500 raise after first year.

Consultant: Computer Instructors Corporation (November 1985 to March 1988) See http://cicorp.com

Classroom training for Lockheed, US Veterans Administration, Ft. Belvoir, TRW, Norwegian Embassy, Development Resources, various national associations, and corporations. Instrumental in negotiating and clarifying contracts. Access database consulting. Performed database consulting for Tour Manager of the Rolling Stones. Created and revised various software training manuals, from DisplayWrite to PowerPoint. Volunteered to train others find employment in word processing. Consistently achieved top evaluations (98 percentile) from students and clients. Board of Directors (1985 - present)

Editor/Technical Writer: U.S. Synthetic Fuels Corporation (January 1984 to November 1984) Formerly 2121 K Street, NW, Washington, DC.

Assistant Editor for Comprehensive Strategy Report delivered to Congress quarterly; Promoted to Writer for Information Management Group.

Word Processor: Self-Employed (April 1981 to December 1984) San Francisco, CA

Worked with: Wang VS/OIS, Xerox 860, Vydec, NBI, IBM Displaywriter. Self taught.

Education: B.S. in Business Administration (Marketing Major), Villanova University, Villanova, PA (1974)