Frank McLaughlin

Washington DC Metropolitan area


Professional Experience Summary:

Software Instructor: 10 years. Washington, DC, San Francisco, New York City, Chicago, Austin. Excellent communication/presentation skills.
Taught courses in all Microsoft Office products (Windows, Word, Excel, PowerPoint, Access),  Novell Netware and Desktop Publishing software (PageMaker, Ventura, Publisher). Also WordPerfect, Lotus, dBase.

Software Technical Support: 3 years. Expert in troubleshooting MS Office products. Provided MS Office support for 2nd Level Help Desk and Office software solutions using for the 9,000 employees of the World Bank.

LAN Administrator: 2 years. Novell Netware.

Database Development: Access versions 1.0, 1.1, 2, 98, 2000.

Technical Writer: Produced 100+ page documents as writer and editor for US Synfuels, Computer Sciences Corporation, Computer Instructors Corporation,, Inc.

Project Manager: Managed Microsoft World Bank Help Desk team at The World Bank. This included quality control, responding to client concerns and training.


Favorite Quotes



Favorite Quotes

The world is full of unnamed phenomena, and the closer we get to the heart of what it means to be alive, the more unnamable things become.
    -- Kenneth Davids (explaining the differences in flavor and aroma in coffee)

A new scientific truth does not triumph by convincing its opponents and making them see the light, but rather because its opponents eventually die, and a new generation grows up that is familiar with it.
    -- Max Plank

I know that most men, including those at ease with the problems of the greatest complexity, can seldom accept even the simplest and most obvious truth if it be such as would oblige them to admit the falsity of conclusions which they have delighted in explaining to colleagues, which they have proudly taught others, and which they have woven, thread by thread into the fabric of their lives.
    -- Tolstoy

Of magic doors there is this: you do not notice even as you are passing through.
    -- Unknown

The life of the land is perpetuated in righteousness.
    -- Ancient Hawaiian Religion (motto for state of HI) 

There is a sweet music here that softer falls than petals from blown roses on the grass.
    -- Alfred Lord Tennyson