Who should attend: New users of TeleMagic Enterprise V4.
Course Requirements: None
Course Description: Introduction to TeleMagic Enterprise V4 teaches new users the basic layout and terminology found in TeleMagic V4. This course reviews the Activity Manager (calendar) and the Contact Manager screen. There is also a chapter on using TeleMagic with outgoing and incoming telephone calls. This is the first of the three core TeleMagic V4 courses.
Course Length: 6 to 8 hours of class time.
Course Overview:
Chapter 1 - Introduction
Welcome to the World of TeleMagic!
Tell Me About This Workbook!
What's Next?
Chapter 2 - Getting Started
Where Do We Start?
In the Beginning...
Starting TeleMagic
The TeleMagic Main Window
Common TeleMagic Terminology
The System Toolbar
Navigating the Menus
Working with Dialog Boxes
Exiting TeleMagic
Chapter 3 - Activity Manager
What is the Activity Manager?
How can the Activity Manager help me?
How are Events Tracked?
How can I see my scheduled Events?
Creating and Editing Activities
Creating and Editing To-Dos
Linking To-Dos and Activities to Contact Records
Assigning Activities to Individuals & Groups, Resources, and Availability
Recurring Activities
Chapter 4 - Contact Manager
What is the Contact Manager?
Tell me more about these "database levels"
The Contact Manager Toolbar
Using the Contact Manager
Chapter 5 - Dialing
How Can TeleMagic Work With My Phone?
Calling a Contact
Using Zoom Dial to Make a Series of Outgoing Calls
Receiving an Incoming Call
Setting Recalls
Using an RCL Field for Recalls
Conclusion
Enterprise V4 Course