1 Class Arrange Initial Call
2 Class Arrange Brochure to
prospect
3 Class Arrange Call client
to schedule a date
4 Class Arrange Instructor
qualifications verified
5 Class Arrange We have a
contract with instructor
6 Class Arrange Pay Rate
confirmed
7 Class Arrange We have
Instructor's SSN
8 Class Arrange Check
software version
9 Class Arrange Arrange date
confirmed
10 Class Arrange Check for
date conflicts
11 Class Arrange Instructor
schedule Confirmed
12 Class Arrange Class
Confirmed by contract with client
13 Class Arrange Order
Certificates if necessary
14 Class Arrange Names of
students for Certificates
15 Class Arrange Print
Certificates
16 Class Before Original
booklet found
17 Class Before Course
Booklets
18 Class Before Take or
email orginal to Kinko's
19 Class Before Pickup
copies from Kinko's (or they deliver)
20 Class Before Classroom
ready
21 Classroom setup Shelves
Clean
22 Classroom setup Enough
coffee cups
23 Classroom setup Junk
Removed from classroom
24 Classroom setup Donuts
and Coffee ready
25 Classroom setup Classroom
neat
26 Classroom setup Correct
software installed
27 Classroom setup All
machines working
28 Classroom setup Keyboards
check
29 Classroom setup Mouse
check
30 Classroom setup Tables
cleaned
31 Classroom setup Give-away
pens on desk
32 Classroom setup Business
Cards on desk
33 Classroom setup Course
booklets on each desk
34 Classroom setup Monitors
clean
35 Class Day Empty Settings,
TaskBar, Start Menu Programs, Documents Clear
36 Class Day Office Manager
arrives first
37 Class Day INSTRUCTOR
ARRIVES ON TIME
38 Class Day If instructor
is late, page Rick
39 Class Day Greeting the
students
40 Class Day Make them feel
at home
41 Class During Manager
provides support During Class
42 Class During Printing
certificates for any additional students
43 Class During Helping
instructor
44 Class During Attend to
any student needs
46 Class During Take
emergency phone messages for students
45 Class Finish End of Class
47 Class Finish Evaluations
- Given out by Instructor
48 Class Finish Certificates
to students
49 Accounting Job Order
received
50 Accounting Check received
or Credit Card processed
51 Accounting Invoicing Invoice
52 Accounting Deposited in
Bank
53 Accounting Entered by
Bookkeeper
54 Marketing Follow-up Call -
how are the students doing?