Question 1
A customer states that his printer has been jamming recently. Which of the following are the most likely TWO causes?
A. Poor paper quality
B. Dirty paper feed rollers
C. Faulty fuser
D. Empty toner cartridge
E. Memory errors
Question 2
Which of the following statements best describes the function of the BIOS and CMOS?
A. The BIOS chip contains the real-time clock (RTC)
B. The BIOS chip gets its power from the CMOS
C. When the power is removed, the RAM and CMOS will lose their data
D. The CMOS acts as a storage area for the BIOS settings
Question 3
A user has two laptops that are made by the same manufacturer, but the models are different. The user states that she plugged in both laptops and then after two hours of use neither laptop will power on. Which of the following is the most likely cause?
A. The laptops are using incompatible power saving settings
B. The batteries have failed in both laptops
C. The AC adapter on each system is switched
D. Transformers in both AC adapters have failed
Question 4
Which of the following tools can be harmful when used near a hard drive?
A. Compressed air
B. Locking pliers
C. Multimeter
D. Magnetized screwdriver
Question 5
When a user logged on this morning, her computer had no sound. After checking connections to the speakers and volume controls in Windows, there is still no sound. Which of the following tools could be used to further troubleshoot this problem?
A. Task Manager to see if the sound card software is functioning
B. Event Viewer to see if the user deleted the sound card driver
C. System Configuration Utility to see if the sound card is configured
D. Device Manager to see if the sound card is recognized
Question 6
A remote user states he is having difficulty connecting to the main server. The user can connect to his local network resources without a problem. Which of the following commands can be used to locate the possible point of failure?
A. ping -t
B. tracert
C. net use
D. ipconfig
Question 7
Which of the following TWO actions disable APIPA?
A. Remove the DNS server address
B. Manually configure TCP/IP
C. Manually configure DHCP
D. Edit the registry
E. Manually configure WINS
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