Introducing the ACT!^TM SDK

The ACT! Software Development Kit (SDK) includes documentation and sample code files for SDK components that are built into the ACT! application. You can use the ACT! SDK to extend the functionality of ACT!, enable external applications to control ACT! and read and write to ACT! database tables, and add auxiliary commands to the user interface to execute external programs. The ACT! SDK was developed for use by ACT! Certified Consultants, ACT! add-on product developers, independent software developers, and corporate developers.

What’s Included

The ACT! Software Development Kit (SDK) Technical Reference Guide is a set of eight documents: this introduction, sections for each of the five current components of the ACT! SDK, two appendixes of reference material, and a Readme file.

The following table describes the documents included in the ACT! Software Development Kit (SDK) Technical Reference Guide.

Section	Document	Description
Introduction	Introducing the ACT! SDK	Introduction to the manual. Includes an overview, license and warranty information, and technical support information.
I	ACT! OLE Database Object	Describes the ACT! OLE Database Object component of the ACT! SDK, which uses OLE automation to enable non-ACT! applications to read and write information in ACT! database tables.
II	ACT! OLE Application Object	Describes the ACT! OLE Application Object component of the ACT! SDK, which uses OLE automation to provide non-ACT! applications with both control and context interrogation of the ACT! application.
III	ACT! Scripting Support	Describes how to create scripts that can be notified of events in the ACT! application.
IV	Adding Extensible Views and Tabs to ACT!	Describes how to add views, accessible by a Contact or Group tab or View command, to display HTML content within the ACT! application.
V	Adding Custom Commands to ACT!	Describes the ACT! OLE Command Object component of the ACT! SDK, which uses OLE automation to add custom commands to ACT! that execute external programs.
Appendix A	ACT! Database File Format Reference	Describes the file formats of ACT! database tables and relationships among ACT! tables.
Appendix B	ACT! Command ID Reference	Lists ACT! command IDs referenced in the ACT! Application Object and Adding Custom Commands to ACT! sections of the ACT! SDK.

The following sample files are included with the ACT! Software Development Kit (SDK).

· Sample Microsoft Visual Basic and Visual C++ code files for the ACT! OLE Application Object and the ACT! OLE Database Object.

· Sample control files for adding extensible views and tabs to the ACT! application.

Service and Support Solutions

The ACT! Software Development Kit (SDK) offers two support options: “How Do I” support and Consulting services. For the latest information about support for the ACT! SDK, visit http://www.actsoftware.com/, click the Add Ons link, then click the Software Development Kit link.

To learn more about general ACT! Customer Service and Technical Support solutions, visit the web sites listed in the ACT! User’s Guide or choose Service and Support Information from the Help menu within ACT! See the back cover of the ACT! User’s Guide for general Customer Service and Technical Support telephone numbers.

“How-Do-I” support

“How-Do-I” Technical Support for the ACT! SDK is charged at $50 US per incident. An incident is defined as a question regarding one specific operation.

Please call (480) 444-1399 or (800) 927-3989 to leave a message for an ACT! SDK specialist. Your call will be returned within two business days. “How-Do-I” support is available Monday through Friday, 6:00 a.m. to 5:00 p.m. Pacific Standard Time.

Consulting Services

Users of the ACT! SDK are also entitled to code debugging services. These services are charged at $100 US per hour. These services cover errors encountered during use of the ACT! SDK.

Please call(480) 444-1399 or (800) 927-3989 to leave a message for an ACT! SDK specialist. Your call will be returned within two business days. Consulting services are available Monday through Friday, 6:00 a.m. to 5:00 p.m. Pacific Standard Time.

Programming Services

Programming services are available from independent ACT! Certified Consultants. For a list of ACT! Certified Consultants, visit http://www.actsoftware.com/ then click the Certified Consultants link.

Every effort has been made to ensure the accuracy of this information. Interactive Commerce Corporation reserves the right to limit any single support call, change the terms and conditions of support, and change support pricing and service availability without notice.

ACT! Software Development Kit (SDK)
Technical Reference Guide

The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement.

Portions of this publication copyright 2000 Interact Commerce Corporation. Portions of this publication copyright 1993 ‑ 2000 Symantec Corporation under exclusive license to Interact Commerce Corporation.

Released: 6/2000 for ACT! 2000

This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine-readable form without prior consent in writing from Interact Commerce Corporation, 8800 N. Gainey Center Dr. #200, Scottsdale, AZ 85258.

ALL EXAMPLES WITH NAMES, COMPANY NAMES, OR COMPANIES THAT APPEAR IN THIS MANUAL ARE IMAGINARY AND DO NOT REFER TO, OR PORTRAY, IN NAME OR SUBSTANCE, ANY ACTUAL NAMES, COMPANIES, ENTITIES, OR INSTITUTIONS. ANY RESEMBLANCE TO ANY REAL PERSON, COMPANY, ENTITY, OR INSTITUTION IS PURELY COINCIDENTAL.

Every effort has been made to ensure the accuracy of this manual. However, Interact Commerce makes no warranties with respect to this documentation and disclaims any implied warranties of merchantability and fitness for a particular purpose. Interact Commerce shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein. The information in this document is subject to change without notice.

Trademarks

ACT! is a registered trademark and SideACT! is a trademark under exclusive license to Interact Commerce Corporation by their owner, Symantec Corporation, in the United States and other countries. Interact Commerce Corporation and not Symantec Corporation has produced this publication and is responsible for the contents hereof. Symantec and WinFax are U.S. registered trademarks of Symantec Corporation. WinFax PRO is a trademark of Symantec Corporation. Microsoft, MS, Windows, Windows CE, Windows NT, Word, Schedule+, ActiveX, FoxPro, Visual Basic, and Visual C++ are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. Dale Carnegie Training is a registered trademark of Dale Carnegie and Associates, Inc. ECCO is a trademark of NetManage Inc. ExpensAble is a registered trademark of Managemark, Inc. Palm is a trademark of Palm, Inc. GoldMine is a trademark of Goldmine Software Corp. Janna Contact is the exclusive property of Janna Systems Inc. Maximizer is a registered trademark of Modatech Systems Inc. Lotus Organizer is a trademark of Lotus Development Corporation. Quicken is a registered trademark of Intuit, Inc. Sidekick is a trademark of Starfish Software. Sharkware is a trademark of CogniTech Corporation. Tracker is a trademark of Softcode Pty Ltd. Yahoo! is a registered trademark of Yahoo! Inc. WordPerfect is a registered trademark of Novell, Inc. CompuServe is a registered trademark of CompuServe, Inc., and its affiliates. cc:Mail and cc:Mail Mobile are trademarks of cc:Mail, Inc., a wholly owned subsidiary of Lotus Development Corporation. Day Runner is a registered trademark of Day Runner, Inc. Day-Timer is a registered trademark of Day-Timers, Inc. Netscape is a trademark of Netscape Communications Corporation. Portions of ACT! are Copyright 1995 by Streetwise Software. All rights reserved.

Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are the sole property of their respective manufacturers.

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ACT! SDK - Software Development Kit

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What’s Included

“How-Do-I” support

Consulting Services

Programming Services