asdscomputer.com

nate · Joined: 14 Apr 2005 Posts: 5

Hi,

We have been running Goldmine 6 for a while now and have decided to move to ACT.

I just purchased and installed a brand new version of ACT. Set up a new database and downloaded/installed MigrateAdmin.

Got everything running fine.

I then started the program from within ACT and answered a couple of questions regarding where Goldmine is and the user/pwd.

The next screen prompted me for Contacts/Company Records/Group Records. I selected Contacts and Company Records and then checked all the boxes hoping to bring in any data in any of those fields. And that is where things broke down.

I tried multiple queries including simply select Contacts and Notes, but I get errors like "Object reference not set to an instance of an object" or "Query is too complex".

So far, this has been quite a disappointment. Hasn't even gotten to the point of attempting a migration.

Any suggestions on what is the cause/cure for these errors?

thanks

cunderwood · Posted: Mon Apr 18, 2005 7:11 am Post subject:

Hello There,

I need to find out a few versions. First, which version of ACT! 2005 are you presently using? You can check this in ACT! under HELP > ABOUT. You must be using 7.0.3. Also, you must be using the latest version of MigrateAdmin which is 1.5.0.2. Can you verify which versions you are using?
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Chris Underwood
ASDS Computer Co.

nate · Joined: 14 Apr 2005 Posts: 5

Chris,

Thank you for replying.

I am up to the current version on both products.

Nate

cunderwood · Posted: Mon Apr 18, 2005 8:04 am Post subject:

Hello Nate,

We did just update the software today to fix an installer problem. It should resolve issues with errors on the data type screen etc. I would recommend updating the MigrateAdmin with the installer that is pasted below. You will need to Uninstall your version first, then delete your other installer. Then download the installer from the link below:

http://www.asdscomputer.com/redirects/migupdate.htm
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Chris Underwood
ASDS Computer Co.

nate · Joined: 14 Apr 2005 Posts: 5

Chris

I downloaded the new installer and started the program, but right at the start it shows version 1.5.0.2.

That is the version I had on the system previously. Did you not change the version?

nate · Joined: 14 Apr 2005 Posts: 5

Perhaps I missed something.

I uninstalled the previous package. But did not understand what you meant by delete the previous installer. I just downloaded your new one and ran that. Should I do anything else?

nate · Joined: 14 Apr 2005 Posts: 5

Chris,

I went ahead and installed the download. Now I am having problems with the registration keycode. It won't take the code that I had before.

This is very frustrating!! New product and I can't even get it to start the job.

cunderwood · Posted: Wed Apr 20, 2005 12:47 pm Post subject:

Hello Nate,

At this point, I would recommend that you email me for more support options for this issue. You can send an email to support@asdscomputer.com.

Thanks
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Chris Underwood
ASDS Computer Co.